Orders placed through the Interest-Free Credit payment method must be delivered to the billing address provided as per your agreement with V12. These parcels must be signed for upon delivery and cannot be left in a 'safe place'.
If you have any questions regarding our delivery service, please contact us via info@randrcountry.co.uk and we will assist you.
Our Couriers
We use DPD and Royal Mail as our primary courier providers for UK orders.
All orders are fully tracked to your door.
DPD
Once your order has been dispatched, DPD will notify you via e-mail or text message and allow you to track the status of your parcel, view your allocated delivery time slot and make amendments to your delivery date if it is unsuitable.DPD will attempt to deliver your parcel once. If you are not going to be available you can rearrange delivery for another day, or ifyou wish for your parcel to be left in a ‘safe place’, you can provide details of this. Please note, the ‘safe place’ option is not available for Interest Free Credit orders as these must be signed for at the billing address provided. If you provide a mobile number, you will receive a text informing you of your delivery slot and tracking information right up to your parcel being delivered.
R&R Country will not accept any liability for parcels left at the request of the customer, and it is your sole responsibility for any damages or losses incurred through this.
If you miss your allocated delivery slot, your parcel will be taken to a local collection point. It is then your responsibility to collect your parcel. No further delivery attempts will be made.
Please be aware, you must contact us within 10 days of your parcel despatch with any issue relating to your delivery - we will not be able to investigate any issue after this given period.
UK Delivery Services
Free UK Mainland delivery for orders over £50 (excludes Northern Ireland) | 1-5 Working Days
Standard UK Delivery | £3.95 | 1-5 Working Days
Next Working Day Delivery | £5.95 | Next Working Day on Mainland UK orders placed before 1pm GMT, Dispatch and Delivery on weekday orders only (Next Working Day service is unavailable during the sale period)
Saturday Delivery | £7.95 | Orders placed before 1pm GMT Friday to Mainland UK only.
Northern Ireland | £3.95 | 2-5 Working Days
Channel Islands | £3.95 | 2-5 Working Days
Isle of Man | £3.95 | 2-5 Working Days
Scottish Highlands | £3.95 | 1-5 Working Days
Scottish Islands | £3.95 | 2-5 Working Days
International Delivery Services
Please note, all shipping costs for international deliveries are calculated at the checkout.
All international orders are shipped with DHL or Royal Mail for a quick and efficient delivery that is fully tracked to your door.
We ship to a range of destinations in Europe and worldwide, please see our list below:
- Belgium
- Denmark
- France
- Germany
- Greece
- Italy
- Luxembourg
- Netherlands
- Norway
- Portugal
- Spain
- Sweden
- Switzerland
- USA
- Australia
- New Zealand
- Japan
Republic of Ireland | £10 | 2-5 Working Days
Customs Charges
Customers that place an order with an international destination will be responsible for any customs charges incurred. Please note, customs charges can vary depending on the destination. If the delivery is refused and the parcel is delivered back to us, we will have to charge for the return shipping cost. In this instance, the original shipping costs will not be refunded.
VAT
VAT will be calculated at the checkout.
International Shipping Disclaimer
On the rare occasion the weight of your parcel is miscalculated, we reserve the right to contact you in order to take an additional payment to cover excess costs – this will never be done without prior consent.
Please also be aware, we are unable to deliver certain items internationally due to courier and size restrictions - these items will be marked on our website. In the event such items are purchased, the customer will be contacted and a refund/cancellation will be placed on your order.
International Returns
To book your return from an international destination, please get in touch with our team. Please note, the cost of the return service will be deducted off the refund, or where the funds are not sufficient, the return shipping payment will need to be taken as an additional payment before being processed.
Fairfax & Favor - USA
Please note, we are unable to fulfil any Fairfax & Favor orders to the United States. Any orders placed with this destination will be cancelled and refunded.
Collect In Store
You can select in-store collection for all items at checkout, excluding Interest Free Credit orders. Please allow us time to process your order for collection at your chosen store. You will receive text and e-mail confirmation when your order is ready to pick up. Upon collection, please ensure you have your order number to hand.
Feed, bedding and selected larger items are in-store collection only. This is noted on the product page.
Damaged or Undelivered Goods
We kindly ask that you check your items immediately upon receipt and contact us straight away if any parcel or item is missing or damaged via info@randrcountry.co.uk or 01757633950. Please note, we may require photographic evidence of damages in order to provide a resolution.
If items are undelivered or missing, please contact us directly in order for us to raise an investigation. Please be aware, we do require couriers to conclude their investigation(s) before a resolution can be made at our end . In some instances, DPD will post out letters, which will need signing and returning back to DPD before disputes are concluded– if this policy is not adhered to within the noted timeframe, the case will be closed at both ends and no further action will be taken.
Please be aware, you must contact us within 10 days of your parcel despatch with any issue relating to your delivery - we will not be able to investigate any issue after this given period.