Security & Privacy Policies
The security of your personal and credit card details is of the highest priority to us. When you are ready to enter your payment details at our Checkout you are taken to a secure page with the latest requirements for the secure hosting of web pages. You can verify the security of your connection to our Checkout. When the connection is secure, you will see a closed padlock symbol either besides the url input window at the top of your browser window, or at the bottom of your browser window.
Availability
Please note that, although we carefully maintain and update our stock levels, there may be discrepancies in some cases. During sale period, if we are unable to fulfil your order, you will be notified via email and a refund will be processed.
Pricing
Every effort is made to ensure prices are correct at the time of listing a product for sale online. However, in the event of a pricing error, we reserve the right to withdraw an item from sale without prior notice. You will be notified via email and a refund will be processed.
Security & Discount Codes
Discount codes are redeemable against online orders only and will not be accepted in-store, unless otherwise stated. Discount codes cannot be combined with any other coupons, discounts, offers, or promotions, unless otherwise stated. Discount codes cannot be used against vouchers. Discount codes have no cash value and are not transferrable or assignable. Discount code must be entered at the checkout and may require a relevant product to be added to basket in order to work. Offers are valid on in-stock items only and are not valid on previous purchases. R&R Country Ltd reserves the right to modify or cancel discount codes at any time.
Refunds
In the instance where you receive a larger refund than you are entitled to, you will be required to return the moneys to R&R Country Ltd following sufficient evidence of the error.
Infromation we collect & how we collect it
Many of the services on our site are offered without our collecting any personally identifiable information from you. You can browse randrcountry.co.uk and view some of our content anonymously. For instance, you can access this page without giving out any personally identifiable information.
The information we gather on our site falls into two categories: (1) personal information you supply when you become a member, order or provide your email address, and (2) tracking information collected as you navigate through our site.
Personally identifying information
To use certain features on our site, we ask you to become a registered user. When you do this, we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, username and password. We may ask you for personal information when you place an order for products or complete a survey. We use this information to process your order, your request or to help improve our site.
We may ask you for personal information when you place an order for products or complete a survey. We use this information to process your order, your request or to help improve our site. When personally identifiable information is collected, you will know because you will have to fill out a form.
Aggregate Infromation
When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity and performance.
For example, we may want to know how long the average user spends on our site or which pages or features get the most attention. We use this information to make the site more useful to you. We use "cookies" to store and sometimes to track user information. Cookies, by themselves, do not tell us e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering or subscribing to our site.
A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie contains a unique number that allows our site to recognize your computer. For example, cookies allow us to keep track of your user name and password (if you are a registered user) so you don't have to re-enter that information each time you visit our site. The help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don't accept cookies, you won't be able to take advantage of various features on our site that are available to other visitors.
How your information will be used
Our primary goal in collecting information is to make our site more useful to you. R&R Country uses personally identifiable information in a limited number of ways. We use the information to complete transactions and fulfil requests for our services. For instance, if you become a customer, we use your information to process your order, or if you contact us for help, we will use the information to contact you. We also use the information you provide to send you e-mail and mail only for R&R Country programs or services that we believe may be of interest to you. We may occasionally release personal information as required by law, for example, to comply with a court order.
Complaints
If you are not entirely happy with your recent experience, please contact our customer services team on: info@randrcountry.co.uk. We aim to resolve your complaint as quickly as possible.
Our Email Policies
Account Related Email
We will send you e-mails relating to your account. These include order confirmations, renewal/expiration notices, and credit card problem notifications.
Email Newsletters
We offer numerous e-mail newsletters. If you no longer wish to receive a specific newsletter, you can follow the 'unsubscribe' instructions located near the bottom of each newsletter.
Security & Passwords
We maintain a secure process to collect, transmit and store your personally identifiable information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. All transactions are encrypted to SSL 128bit. R&R Country take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from R&R Country. We urge you to keep your password in a safe place and not to divulge it to anyone.